Proboards frustrations

[Vegas Halo Fan]

I hope that this is the right forum for this.

 

I operate a college football board on Proboards. Without any warning to anyone, Proboards completely changed the format and the login process. I am asked for my user name and password, which I enter. I am then asked for a Proboards password, which is apparently separate and distinct from my home board login (how this can be, I have no idea). The system rejects everything that I enter. When I try to recover this apparently classified password, the e-mail never arrives. I sent a message to support@proboards.com, which came back bounced. I can't even log into the support forum, because it requires this mysterious Proboards password that apparently only they know.

 

To add to my already mounting annoyance, they have also now added a "prove you are human" component to this mysterious password recovery process, meaning that each new attempt means watching a commercial and waiting for a magic phrase to type in before I can request recovery - which doesn't work anyway.

 

From what I can see of their new layout, it sucks. Everything is stretched and all the posts are centered, which makes for very tedious reading.

 

Any ideas?

[deepdrive]

Go to a different site.

 

 

Oh, and put this in the hangout forum if you want it to be seen.

[St1ck]

Have you tried unplugging the computer, and plugging it back in?

[HaloMagic]

If that doesn't work try blowing on it.

[Tank]

hit the screen somewhat gently a few times with a ballpeen hammer.

[Make Angels Great Again]

Maybe you are trying to sign in as an administrator? Try admin or administrator as a password would be my best guess.

[Vegas Halo Fan]

Have you tried unplugging the computer, and plugging it back in?

 

You must work for Cox.

 

Mystery solved. As part of a gigantic overhaul of their message board system (which they didn't bother to inform system administrators of beforehand), they added a "master" password which none of the administrators had yet set. The problem was that when I tried to obtain or reset said mystery password, due to a glitch in the system the e-mail necessary to do so was never generated. They apparently didn't know that this was even an issue until I called them (and getting their number was no easy feat).