I had the same experience with the call center in the Philippines. The rep gave me bogus information and I got charged a $20 dollar fee or something like that. I called the manager at the call center and had the guys name and everything, she just said that it was my fault (which it probably was) and that she will send me a copy of the contract. My entire issue was the mis-information being given to me by the rep and his multiple assurances that I would be okay.